Refund policy

Return & Refund Policy

15-Day Return Policy

We offer a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition.

  • Include all original packaging, accessories, tags, and manuals (if applicable).

  • Be accompanied by proof of purchase (order confirmation or receipt).

To request a return, please contact us at alihomie666@gmail.com within the 15-day return period.

Once your return request has been approved, we will provide the appropriate return address and detailed return instructions.

Returns sent without prior authorization will not be accepted.

Return Shipping

Unless the item arrives damaged, defective, or incorrect, customers are responsible for the cost of return shipping.

We recommend using a tracked shipping service, as we are not responsible for returns that are lost or damaged during transit.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item is damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery at alihomie666@gmail.com, including photos of the item and packaging.

If the issue is confirmed, we will provide an appropriate solution, which may include a replacement, refund, or another remedy as required by applicable law.

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products.

  • Gift cards.

  • Perishable goods.

  • Beauty or personal care products that have been opened or used.

  • Hazardous materials, flammable liquids, or gases.

  • Any item showing signs of use, damage caused by the customer, or missing original packaging or accessories.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please return the original item (if eligible) and place a new order.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If your refund is approved, it will be issued to your original payment method within 5–10 business days.

Please note that the time it takes for the refund to appear in your account may vary depending on your bank, credit card issuer, or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at alihomie666@gmail.com.

Orders Refused or Undeliverable

If an order is refused by the customer or returned due to an incorrect or incomplete shipping address provided by the customer, any shipping charges incurred may be deducted from the refund where permitted by applicable law.

Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any mandatory consumer rights that apply under the laws of your country or state of residence.

Where local consumer protection laws provide additional rights that cannot legally be waived, those rights will prevail.

Contact

If you have any questions regarding this Return & Refund Policy, please contact us at:

Email: alihomie666@gmail.com